Returns & Refunds

At ClotKids, we want you to feel confident shopping with us. If something isn’t quite right, our simple returns and refund policy is here to help make things right—quickly and fairly. 

Return Eligibility 

Timeframe 
You can return eligible items within 30 days of the delivery date for a refund or exchange. 

Condition Requirements 
Items must be: 

• Unused and unwashed 

• In their original condition 

• With all tags and packaging intact 

Please note: We reserve the right to decline returns that don’t meet these criteria. 

Non-Returnable Items 

For hygiene and safety reasons, we do not accept returns on the following: 

• Underwear 

• Swimwear 

• Gift cards 

• Final sale/clearance items 

How to Return an Item 

1. Contact Us 
Email contact@clotkids.com with your order number and reason for return. 

2. Receive Return Instructions 
We’ll guide you through the return process and issue a return authorization. A prepaid return label may be provided if applicable. 

3. Pack & Ship 

• Repack your items securely in their original packaging 

• Include all tags and accessories 

• Use the return label (if provided) and keep a tracking number for your shipment 

Refunds 

Processing Time 
After we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. 

Shipping Costs 

• Original shipping fees are non-refundable 

• Return shipping costs may be deducted from your refund unless the return is due to an error on our part 

Exchanges 

Need a Different Size or Color? 
Follow the return steps above and place a new order for the item you’d like instead. 

Note: Exchanges depend on stock availability. If your preferred item is unavailable, a full refund will be issued. 

Problems with Your Return? 

If your return is delayed, missing items, or includes damaged goods, please contact us right away at contact@clotkids.com — we’ll sort it out as quickly as possible.